MindTap Medical Administrative Assistant (MAA) 2025 – 400 Free Practice Questions to Pass the Exam

The phrase "Good afternoon, Eden Clinic, Leticia speaking, how may I help you?" exemplifies answering a call with a smile because it conveys a friendly and welcoming tone right from the beginning. The introduction includes a polite greeting that addresses the time of day and identifies both the clinic and the caller's name, making the interaction personal and professional. This approach sets a positive atmosphere, making the caller feel valued and encouraged to share their needs.

Additionally, the phrase "how may I help you?" signals readiness to assist, further fostering a friendly and accommodating environment, which is crucial in a medical administrative context where patients may be seeking reassurance or support during their call. This level of engagement can make a significant difference in establishing rapport and ensuring a positive experience for the caller.

The other options either lack this personal welcoming tone or focus on procedural information rather than patient engagement, making them less effective in creating a friendly communication atmosphere.